iMessage and FaceTime

Device or computer?

Messages - If you get an error when trying to activate iMessage or FaceTime

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac

Message activation error

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2) 

Apple Support by e-mail or chat         

Apple Support using Twitter

Or fill out and submit this form.

You are welcome. You can also try a different WiFi network.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device